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| TITLE: | The SA Handbook to Credit Note Reduction |  |
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| ISBN-13: | 978-1-920094-05-8 | ||||
| AUTHOR & COPYRIGHT HOLDER: | Dr Dirk Schmidt, Pretoria, South Africa | ||||
| SUMMARY: | First edition published September 2006; layout and design by Barbara Mueller; Printing by ABC Press, Cape Town. Reprinted March 2007. |
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| SIZE: | paperback; perfect bound; 200 pages; 210mm (h) x 148mm (w), weight = 300g | ||||
| PRICE: | ZAR 290.00 |  |
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About
the Book: •
Credit Notes are nothing else than an external manifestation of internal
dysfunction Millions of Credit Notes are generated within the South African FMCG industry annually. Attempts to address credit note causation often fail due to a misidentification of dysfunctional causation. Credit notes have become accepted as a norm for doing business and ultimately the cost of credit notes are borne by the end consumer – the shopper. Dr. Schmidt addresses fundamental root causation using his credit note methodology. Practical solutions and recommendations are presented in this book based on his years of experience in the industry as an independent consultant. Credit notes can be eliminated and substantially reduced through change behavior that addresses all underlying root causation … Solutions don’t necessarily have to be complex to be effective. The handbook provides a simple and practical approach to eliminating credit note causation for all levels of management. |
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About
the Author: Emigrating from Germany in 1969, he completed his schooling in Pretoria in 1981. In 1986 he graduated with a B. Comm. Degree at the University of Pretoria. He continued his studies on a part-time and correspondence basis at the University of South Africa and in 1989 graduated with a B. Comm. Honours degree, completing his M. Comm. degree in business management in 1994. In 1999, he attained his doctorate at the University of Pretoria, studying on a part-time basis whilst heading up the Chemicals Division of Ciba Speciality Chemicals, a Swiss based company. Dr. Dirk Schmidt started Industrial Business Consultants (IBC Consulting) in 1999. Consulting mainly in the South African fast moving consumer goods industry. IBC specializes in the field of root cause analysis and change behavior addressing underlying dysfunctional behavior. Within the credit note sector, he developed an industry generic credit note methodology which has been successfully applied and implemented in many of the major blue chip South African food producers. Many of his industry specific best practices and standard operating procedures have become well entrenched and have become the norm and standard to addressing dysfunctional behavior and maintaining focus on credit note reduction processes and change behavior. Dr. Dirk Schmidt is available for consultations and can be contacted on the following numbers: Industrial Business Consultants |
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